Frequently Asked Questions

We have listed here our most commonly asked questions for your quick reference.

Questions

1.How are your products delivered?
2.How long does it take for you to deliver after an order has been placed?
3.What happens if there is no one home when the parcel is delivered?
4.Where do you deliver?
5.What forms of payment are accepted for online purchases?
6.Will I get an order confirmation?
7.Can I pay offline?
8.Can I place an order over the phone?
9.How much is the delivery charge?
10.Are your items only available online?
11.What is the currency of the prices shown?
12.Can I make changes to my order?
13.Can Imwrapped.com assist with corporate gift giving and large orders?

Answers

Qu. 1: How are your products delivered?
A: Australia Post will deliver all of our parcels to locations in Australia during normal business hours free of charge. Please contact us on Ph: (02) 9743 4546 or email us at info@imwrapped.com if you need any further assistance.

Qu. 2: How long does it take for you to deliver after an order has been placed?
A: All orders are processed and sent from our warehouse within two working days. Australia post will deliver them to the nominated location within 3-8 days, depending on the location. Most of our customers report that their orders have been received within 3 working days after having placed an order.

Qu. 3: What happens if there is no one home when the parcel is delivered?
A: If there is no one at the nominated delivery address when the parcel is delivered, a card will be placed at the location in either a mail box or other appropriate place where it can easily be seen. The card will advise the recipient to collect the parcel from the local post office.

Qu. 4: Where do you deliver?
A: We can organise delivery for anywhere within Australia. We also offer a special courier service for fast deliveries for that day (order must be placed before 10AM) and also can arrange to send your parcel overseas. Both of these services incur an additional charge. For further details please contact us on Ph: (02) 9743 4546 or email us at info@imwrapped.com for further assistance.

Qu. 5: What forms of payment are accepted for online purchases?
A: We accept Visa, Bankcard, MasterCard and American Express.

Qu. 6: Will I receive an order confirmation?
A: Yes, for every order that you submit online at Imwrapped.com you will receive an email order confirmation and receipt. Please be sure to enter your email address correctly to ensure that you receive your order confirmation. We recommend that you keep a printout of this confirmation for your records.

Qu. 7: Can I pay offline?
A: If you are uncomfortable with placing an order online at Imwrapped.com using your credit card that is not a problem. Please call one of our customer service representatives on (02) 9743 4546 to arrange delivery. Alternatively you can fax your order, together with payment details, to (02) 9743 6989. It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from imwrapped.com

Qu. 8: Can I place an order over the phone?
A: Yes, you can place an order over the phone with one of our customer service specialists who will be delighted to assist you. Please call (02) 9743 4546.

Qu. 9: How much is the delivery charge?
A: All postage and handling is free of charge

Qu. 10: Are your items only available online?
A: Yes, our hampers are only available online. We regularly update our website with new packs for your convenience.

Qu. 11: What is the currency of the prices shown?
A: All prices shown are in Australian Dollars (AUD).

Qu. 12: Can I make changes to my order?
A: Changes can be made to your order but conditions apply. Please notify us immediately should you have to make any changes to your order.

Qu. 13: Can Imwrapped.com assist with corporate gift giving and large orders?
A: The range of quality merchandise and price ensures that our Corporate Gift Service can satisfy any gift giving requirements. Whether you wish to recognize a valued client, a colleague or member of staff, our expert consultants are ready to assist. Our complimentary service includes a professional consultation and full coordination. Rely on our experienced staff for knowledgeable assistance by phone, fax or email.
Please call our customer service team on (02) 9743 4546 (8.30AM – 4.30PM EST) to discuss your needs further.